{"id":98,"date":"2016-11-14T12:00:00","date_gmt":"2016-11-14T12:00:00","guid":{"rendered":"https:\/\/erevmax.com\/blog\/?p=98"},"modified":"2020-01-21T09:58:30","modified_gmt":"2020-01-21T09:58:30","slug":"3-ways-to-gain-market-share-from-otas","status":"publish","type":"post","link":"https:\/\/erevmax.com\/blog\/index.php\/2016\/11\/3-ways-to-gain-market-share-from-otas\/","title":{"rendered":"3 ways to gain market share from OTAs"},"content":{"rendered":"<div dir=\"ltr\" style=\"text-align: left;\">\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">The online travel agents are becoming more powerful day-by-day and they are eating others lunch, especially of hoteliers. The more powerful OTA means higher commission for hotels that lead to lower profit for the hotels and this has become the pain points or bottlenecks for the hoteliers. This is the high time for the hotels to take action to gain market share from the OTA\u2019s to retain their profit percentage. In this case hoteliers are left with two choices either to increase their room rate to maintain their profit or to find out other way where they can increase direct booking maintaining a fair balance with OTAs to get maximum outcome from their revenue strategy. Since hotel business is very price sensitive the first option is little difficult to implement in this competitive market &#8211; if a hotel increases its room rate then they may not get business at all. Now the hoteliers are left with the second option and they can better think of increasing direct booking coming from their Brand.com.<\/span><\/div>\n<div style=\"margin: 0cm 0cm 0.0001pt; text-align: justify;\"><a href=\"http:\/\/2.bp.blogspot.com\/-B_BMnx2rTi4\/WCmmg1jba6I\/AAAAAAAABNc\/Yri5jHGQUP8oX8kaKwSFc2iTEwQKe_4mgCK4B\/s1600\/ipad-632394_1920.jpg\" style=\"margin-left: 1em; margin-right: 1em; text-align: center;\"><span style=\"color: blue; font-family: &quot;lucida sans unicode&quot; , &quot;sans-serif&quot;; font-size: 11.0pt; text-decoration: none;\"><!--[if gte vml 1]><v:shapetype coordsize=\"21600,21600\" o:spt=\"75\" o:preferrelative=\"t\"  path=\"m@4@5l@4@11@9@11@9@5xe\" filled=\"f\" stroked=\"f\"> <v:stroke joinstyle=\"miter\"\/> <v:formulas>  <v:f eqn=\"if lineDrawn pixelLineWidth 0\"\/>  <v:f eqn=\"sum @0 1 0\"\/>  <v:f eqn=\"sum 0 0 @1\"\/>  <v:f eqn=\"prod @2 1 2\"\/>  <v:f eqn=\"prod @3 21600 pixelWidth\"\/>  <v:f eqn=\"prod @3 21600 pixelHeight\"\/>  <v:f eqn=\"sum @0 0 1\"\/>  <v:f eqn=\"prod @6 1 2\"\/>  <v:f eqn=\"prod @7 21600 pixelWidth\"\/>  <v:f eqn=\"sum @8 21600 0\"\/>  <v:f eqn=\"prod @7 21600 pixelHeight\"\/>  <v:f eqn=\"sum @10 21600 0\"\/> <\/v:formulas> <v:path o:extrusionok=\"f\" gradientshapeok=\"t\" o:connecttype=\"rect\"\/> <o:lock v:ext=\"edit\" aspectratio=\"t\"\/><\/v:shapetype><v:shape id=\"Picture_x0020_1\" o:sp type=\"#_x0000_t75\"  alt=\"https:\/\/2.bp.blogspot.com\/-B_BMnx2rTi4\/WCmmg1jba6I\/AAAAAAAABNc\/Yri5jHGQUP8oX8kaKwSFc2iTEwQKe_4mgCK4B\/s640\/ipad-632394_1920.jpg\"  href=\"http:\/\/2.bp.blogspot.com\/-B_BMnx2rTi4\/WCmmg1jba6I\/AAAAAAAABNc\/Yri5jHGQUP8oX8kaKwSFc2iTEwQKe_4mgCK4B\/s1600\/ipad-632394_1920.jpg\"  style='width:480pt;height:318pt;visibility:visible;mso-wrap-style:square'  o:button=\"t\"> <v:imagedata src=\"file:\/\/\/C:UsersswapanmAppDataLocalTempmsohtmlclip1\u00001clip_image001.jpg\"   o:title=\"ipad-632394_1920\"\/><\/v:shape><![endif]--><!--[if !vml]--><!--[endif]--><\/span><\/a><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\"><o:p><\/o:p><\/span><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><\/div>\n<div style=\"clear: both; text-align: center;\"><a href=\"https:\/\/1.bp.blogspot.com\/-uoXHmBYbDHk\/WCmn3eUkrEI\/AAAAAAAABNg\/Msp7We1bV1QHlFAAFrcRCJdSn2-Y8m5zgCLcB\/s1600\/ipad-632394_1920.jpg\" style=\"clear: left; float: left; margin-bottom: 1em; margin-right: 1em;\"><img loading=\"lazy\" decoding=\"async\" border=\"0\" height=\"424\" src=\"https:\/\/1.bp.blogspot.com\/-uoXHmBYbDHk\/WCmn3eUkrEI\/AAAAAAAABNg\/Msp7We1bV1QHlFAAFrcRCJdSn2-Y8m5zgCLcB\/s640\/ipad-632394_1920.jpg\" width=\"640\" \/><\/a><\/div>\n<p><\/p>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">In last couple of years I\u2019ve been constantly reviewing how the hospitality industry is changing and how hoteliers are looking into more direct business. Here in this article I\u2019d like to suggest three ways in which the hotelier can gain market share from the OTA\u2019s.<o:p><\/o:p><\/span><br \/><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif;\"><span style=\"font-size: 14.6667px;\"><br \/><\/span><\/span><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif;\"><span style=\"font-size: 14.6667px;\"><b>User driven design:<\/b><\/span><\/span><br \/><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif;\"><span style=\"font-size: 14.6667px;\"><b>Responsive Design:<\/b> You should have a responsive website which should be used in mobile because now a day\u2019s most of the people only use mobile for doing their hotel booking.&nbsp;<\/span><\/span><br \/><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif;\"><span style=\"font-size: 14.6667px;\"><b>Content Marketing:<\/b> The content is powerful. The photo gallery, room details are something what a user look for and content drives new traffic from the search engine. A website with good and organised content always drives more traffic to your website that can convert your potential guest to loyal customers.<\/span><\/span><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><b><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">Website- Your Best Salesman<\/span><\/b><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\"><o:p><\/o:p><\/span><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">Your hotel website is your sales conversion engine. You should design your website in a manner where it will help you to increase your look-to-book ratio. The increase in look-to-book ratio means more sales and your attempt should try to convert each of the visitors as your potential customers. For doing this you need to keep few things in mind:&nbsp;<\/span><\/p>\n<ul type=\"disc\"><\/ul>\n<\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><b><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">Meta Search Allows for Direct Bookings<\/span><\/b><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\"><o:p><\/o:p><\/span><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">Meta search is<span>&nbsp;<\/span><a href=\"http:\/\/www.erevmax.com\/ratetiger-news\/erevmax-articles\/meta-search.html\">considered to be one of the biggest digital marketing trends for hoteliers<\/a><span>&nbsp;<\/span>in current time. It is anticipated to be the fastest growing method of brand awareness and growth, and hotels should be encouraged to utilize these channels, including them as part of their distribution portfolio.<o:p><\/o:p><\/span><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">While OTAs continue to lead the third party sales industry, they have one very big disadvantage for hoteliers &#8211; bookings are made exclusively through the merchant site, for which the brand will pay a nominal fee.<o:p><\/o:p><\/span><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">Meta search allows for visitors to book either through OTAs or through the brand website, helping to increase direct sales. Meta search sites such as TripAdvisor have been criticized for favouring OTAs with which they have a partnership, but direct information is available, which is more than can be said for OTAs themselves.<o:p><\/o:p><\/span><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><b><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">Turning OTA booking into direct booking<\/span><\/b><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\"><o:p><\/o:p><\/span><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">The hotelier should always try to convert the OTA booking into the direct booking. The first step to this can be to have the guest email address and to add him to your loyal customer\u2019s data base. One of the best ways to attract these guests can be emailing them about the special rates and plans of your hotel. &nbsp;In addition to this the hotelier can reply to the comments and reviews of guests on different OTA\u2019s. Replying to the reviews help a lot in increasing the loyalty of your brand and converting them from OTA to direct booking.<o:p><\/o:p><\/span><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\">As technology advances with enormous pace we\u2019ll see more hoteliers will implement a clear balance of direct and OTA strategy to drive more revenue.<o:p><\/o:p><\/span><\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><\/div>\n<div style=\"clear: both;\"><o:p><\/o:p>     <o:p><\/o:p>     <o:p><\/o:p>       <o:p><\/o:p>     <o:p><\/o:p>     <o:p><\/o:p>     <o:p><\/o:p>     <o:p><\/o:p>     <o:p><\/o:p>     <o:p><\/o:p>   <\/div>\n<div style=\"margin-bottom: .0001pt; margin: 0cm; text-align: justify;\"><i style=\"box-sizing: border-box;\"><span style=\"background: white; border: none 1.0pt; color: #666666; font-family: &quot;lucida sans unicode&quot; , &quot;sans-serif&quot;; font-size: 11.0pt; padding: 0cm;\">Posted by&nbsp;<b style=\"box-sizing: border-box;\">Omprakash Singh<\/b>, Business Analyst, eRevMax<\/span><\/i><span style=\"font-family: &quot;lucida sans unicode&quot; , sans-serif; font-size: 11pt;\"><o:p><\/o:p><\/span><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The online travel agents are becoming more powerful day-by-day and they are eating others lunch, especially of hoteliers. The more powerful OTA means higher commission for hotels that lead to lower profit for the hotels and this has become the pain points or bottlenecks for the hoteliers. This is the high time for the hotels &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/erevmax.com\/blog\/index.php\/2016\/11\/3-ways-to-gain-market-share-from-otas\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;3 ways to gain market share from OTAs&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1006,1,283,1005,259],"tags":[284,37],"class_list":["post-98","post","type-post","status-publish","format-standard","hentry","category-business-analytics","category-hotel-channel-connectivity","category-hotel-online-distribution","category-hotel-pricing","category-revenue-management","tag-direct-booking","tag-ota"],"_links":{"self":[{"href":"https:\/\/erevmax.com\/blog\/index.php\/wp-json\/wp\/v2\/posts\/98","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/erevmax.com\/blog\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/erevmax.com\/blog\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/erevmax.com\/blog\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/erevmax.com\/blog\/index.php\/wp-json\/wp\/v2\/comments?post=98"}],"version-history":[{"count":0,"href":"https:\/\/erevmax.com\/blog\/index.php\/wp-json\/wp\/v2\/posts\/98\/revisions"}],"wp:attachment":[{"href":"https:\/\/erevmax.com\/blog\/index.php\/wp-json\/wp\/v2\/media?parent=98"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/erevmax.com\/blog\/index.php\/wp-json\/wp\/v2\/categories?post=98"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/erevmax.com\/blog\/index.php\/wp-json\/wp\/v2\/tags?post=98"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}