Tag: RateTiger

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Hotel sáv improves efficiency with real-time channel management


Hotel sáv, an up-and-coming business hotel in Hong Kong has improved its online bookings with eRevMax’s solution. The two-year-old property has been using RateTiger channel manager since its opening to manage their room availabilities and rates across multiple online sales channels and increase revenue.
    
Headquartered in Hong Kong, sáv Hospitality is a new lifestyle hotel brand operating four hotels and serviced apartments in Hong Kong, Taipei and Philippines. Two hotels managed by the group are presently using RateTiger for improving their online visibility and occupancy.
 “I have been using RateTiger Channel Manager for a couple of years now and can confidently say it’s the best solution in the market. While the product makes real-time rate and inventory updates on all my connected channels, the Customer Support team is very professional and respond to queries efficiently. I am very happy to use RateTiger for online distribution and cannot ask for more,” said Terrence Chan, Assistant Director of Revenue & Reservation, Hotel sáv, Hong Kong.
“ Hong Kong’s extremely dynamic hospitality market demands hotels to offer updated rates and availabilities across relevant global, regional and meta search channels.  Hotel sáv has been leveraging our channel ecosystem which offers seamless connectivity with key channels like Booking.com, Expedia, Ctrip, Agoda to improve their online exposure and tap new markets,” said Ram Mohan Dubey, Sales Manager, eRevMax.
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RateTiger’s connectivity with OTAs results in 14% reservation growth for Arch House


Irish apartotel Arch House Apartments has witnessed 23% increase in online sales with efficient rate and availability distribution through RateTiger. The property offering 13 rooms and 10 self-catering apartments in Athlone, has been using RateTiger Channel Manager since 2013 to manage online sales channels in real-time.

“We work with a number of online demand partners including the likes of Booking.com, Expedia and In1 Solutions to name a few. eRevMax offers a wide network of channels which makes it easy for us to pick and choose who we want to work with. Not only do they offer a good mix of channels, they ensure the connections are smooth and stable so that updates are delivered in real-time,” said Chris Moran, Co-owner, Arch House Apartments.

“I cannot imagine running my daily operations without RateTiger. The team has experienced immense time savings in managing online distribution as the channel manager makes it easy to update rates and availability on multiple channels in a click. It is very important to have solutions that work for you rather than those that make you work. RateTiger is one such example. We have experienced an overall growth in business and our occupancies have gone up significantly,” commented Chris.

 

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Meet us at INDABA in Durban 16-18 May 2017


Sun Africa Hotels, one of the fastest emerging hotel chains in Kenya, has been using eRevMax solutions to benefit from real-time channel management powered with business intelligence data.
 
“We’re one of the fastest growing hotel chains in Kenya and offer some of the finest hotels and lodges in East Africa. With Channel Manager Web by eRevMax we are maintaining real-time availability and dynamic pricing based on analytics provided on LIVE OS. This has helped us to improve our online presence by maintaining real-time room availability up to the last inventory across all distribution points in resulting better occupancy,” said Rahul Sood, Group Managing Director – Sun Africa Hotels.
Located at some of the most popular tourist places in Kenya, Sun Africa Hotels manages 8 leisure properties. RateTiger’s 2-way XML connectivity with all leading OTAs in Europe and North America, two of their biggest international markets, is helping Sun Africa Hotels to update rates and availabilities across their online distribution channels in real-time ensuring online sales optimization as part of its growth plan across East Africa region.
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Hotel California Paris leverages RateTiger to expand online distribution network

Built in 1925, Hotel California Paris is a historic landmark with 140 rooms located near Champs-Elysées in Paris. They are leveraging eRevMax’s 2-way XML connectivity with leading global OTAs and metasearch channels to update rates and inventory in real-time and receive reservations directly into its PMS.

“We have been using RTConnect for the last 5 years and are very satisfied with eRevMax services that totally match our needs. Thanks to the diversity of their distribution portfolio (OTA, Wholesalers etc), we can connect with a large number of distribution partners. Amongst all the products I have used and tried in the market so far, RateTiger remains the most powerful and efficient,” said Denis Billard, Revenue & Reservation Manager at Hotel California Paris.
“Providing hotels with stable connectivity has always been our topmost priority. The single sign-on dashboard simplifies operations, improves efficiencies and gives hoteliers time to focus on strategy. Being trusted by a prestigious property like Hotel California Paris for streamlining their online distribution shows how well we deliver when it comes to best-in-class technology and premium customer service,” said Lore Boccanfuso, Regional Sales Director at eRevMax.

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Pegipegi completes 2-way integration with eRevMax


Pegipegi, one of the most popular online travel agencies in Indonesia, has completed 2-way integration with eRevMax. The seamless interface will allow hotels using RateTiger and RTConnect platforms to update rate and availabilities and receive reservations generated through the channel in real-time.

“As an OTA providing Hotel, Flight and Train booking services, Pegipegi always strive to provide the best service not only for our customers, but also for our partners. Through our co-operation with eRevMax, we try to provide convenience for our hotel partners to be more practical in uploading their room availability, price, and facilities in Pegipegi,” Ryan Kartawidjaja, Deputy CEO, Pegipegi.

“At eRevMax, we give utmost importance to provide our hotel customers with a diverse range of superior connectivity options. The integration with Pegipegi allows us to offer hotels with wider selection of leading South East Asian channels to choose from and capitalize on the region’s online travel growth story,” said Ashis Saha, SVP – Project Management, eRevMax. 

Launched in 2012, Pegipegi currently offers more than 7,000 hotels in Indonesia, more than 20,000 flight routes, and more than 1,600 train routes.

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Dubai based star hotel experiences 600% growth in online business with RateTiger

Astoria Hotel in Dubai shared recently that it experienced 600% growth in online business over the last 3 years with RateTiger channel management and rate intelligence solutions.
Alankar Borkar – Manager –Sales & Reservation at the hotel says “Rate parity & accurate inventory management are must to maintain your property at par with your competitors, specially clusters like Bur Dubai which are very price sensitive. Being heritage property in Dubai was a tough transition period for us to market on dynamic platforms – we can say eRevMax – RateTiger is our most important partner in this transition. We have stretched our online market to 38 % in the last 3 years due to excellent support & tools from RateTiger. We highly recommend RateTiger products especially in Dubai.”

Astoria Hotel is a three-star property with over 100 rooms. RateTiger’s real-time connectivity with over 300 online sales channels has facilitated the property to connect to the better producing OTAs, resulting in an increase in online business share from 5% to 38% over 3 years’ period.

The Middle East is the fastest-growing region for travel with the UAE being the dominant market. With over 15 million overnight visitors, Dubai has seen double digit growth in mid-market travel segment. RateTiger solutions have enabled Astoria Hotel to maintain real-time rate and availability in OTAs based on sound business intelligence.

Ali Kansou, Regional Sales Director at eRevMax will be present at Arabian Travel Market in Dubai from 24 – 27 April 2017. To set a meeting, contact marketing@erevmax.comtoday.

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Hotelaria Brasil recommends RateTiger ahead of WTM Latin America 2017

Hotel connectivity expert eRevMax has consistently been recommended by its hotel clients globally. Hotelaria Brasil has been using RateTigersolutions across all its 14 properties for the past few years. The team has immensely benefited in their overall implementation of pricing and revenue strategies. 

Raffaela Gambarini, Revenue Management Coordinator at Hotelaria Brasil said “RateTiger comes to meet our Revenue Management strategy facilitating the daily tasks of a hotel Ecommerce department. We are very satisfied with all the features of RateTiger platform that allow us to save time and increase revenue results.” 
Alex Moura, Regional Sales Director at eRevMax commented, “We believe in long term partnership with our clients and treat them as business advisors. Over time, we have developed various new features within our Shopper and Channel Manager products providing more options and a wider network. We are glad to see how Hotelaria Brasil has leveraged RateTiger in achieving their revenue goals through effective pricing decisions.”
“We are excited to be presenting LIVE OS at WTM Latin America in Sao Paulo next week. LIVE OS is the first hospitality operating system that offers hoteliers with relevant business intelligence components along with access to various service providers from a single sign-on platform. We will be showcasing this fantastic platform to hoteliers and partners during the event,” concluded Alex. 
eRevMax is known for its stable solutions with 99% product uptime. The company has invested in building a robust infrastructure to provide hoteliers with uninterrupted service offering 2-way XML connectivity with over 300 online channels and provides 24×7 customer support. It is the connectivity partner of choice for large hotel groups, mid-scale chains as well as small properties in both luxury and budget segment worldwide. 
Alex Moura and Julian Lindt from eRevMax will be present at WTM Latin America in Sao Paulo from 4 – 6 April 2017. Book a meeting with them today on marketing@erevmax.com
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Are you visiting Tianguis Turistico in Mexico? Meet us there

Mexico, with over 32 million international tourist arrivals, is the 9th most visited country in the world, and growing at over 9% per year. 

Tianguis Turistico – one of the biggest travel and tourism shows in Central America takes place annually in Mexico. The 42nd edition of the show is scheduled from March 27th to 30th at Expo Mundo Imperial in Acapulco, Guerrero. The event is expected to draw nearly 1,000 companies from 80 different countries.

I am very excited to attend the show like every year as it gives me an opportunity to meet with peers and partners. The show is meant for serious buyers and sellers who are looking to conduct business. It provides a perfect platform for technology company like ours to showcase our innovative solutions to a wide audience. 

We already have some key meetings lined up for the show and we are excited to present LIVE OS to potential partners. We also have a range of attractive bundle offers for hotels. 

eRevMax is widely known for its channel manager and rate shopping brand RateTiger. The company offers stable products with over 99% uptime. While other companies struggle to offer continuous connectivity, eRevMax has invested in building a robust infrastructure to provide hoteliers with uninterrupted service over the last 15 years. 

To book a meeting at Tianguis Turistico, contact marketing@erevmax.com today.


Julian Lindt is the Regional Sales Director for Latin America at eRevMax and will represent eRevMax at Tianguis Turistico.
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Hotels generate $2.1 billion worth of online bookings with eRevMax

Yes. You read this correct. Last year hotels across the globe generated over $2.1 billion online revenue using eRevMax solutions. This is an increase of over 11% in reservation revenue as compared to the previous year.
Hoteliers continue to increase online bookings through eRevMax platforms leveraging its seamless connectivity with over 300 global and regional OTAs and partners.
eRevMax published these figures based on the revenue generated by hotel clients using its reservation delivery services through RateTiger, RTConnect and LIVE OS solutions. The company also processed 464 million ARI requests in 2016 initiated by clients on its robust and stable systems.
eRevMax continues to build upon its already strong channel partner base to offer sophisticated real-time revenue opportunities to the hospitality industry. This includes solutions for the independent market, the mid-market and scaling up through the large, global hotel groups. eRevMax’s Channel Ecosystem facilitates quality, certified connectivity and relationship management services to support complex revenue generation strategies.
See full story at eRevMax website.
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Five Things for Hotel Revenue Managers’ Checklist in 2017 – II

In Five Things for Hotel Revenue Managers’ Checklist in 2017 – PartI; we identified what hotels need to capitalize on for stronger performance in the coming months. Here we present to you the second part of this series – read on!
3.       Do invest on seamless booking experience

Online has made people more impatient, more demanding. I posted a query to an Airbnb host, and received a message within an hour. Today’s travellers want quick answers and simple processes – a phenomenon Booking.com calls ‘instant gratification 2.0’. According to an American Express survey, “78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.”Customer friction has a negative impact on the experience, and can lead to an overall negative feeling about the brand. With major OTAs and Airbnb investing hugely on guest experience with personalized trip planning, and easy cancellation features, hotels need to up their game. As booking moves to mobile, hotels can’t afford to not to have a responsive, mobile friendly, content rich and secure website for more conversions.
4.       Do implement revenue intelligence

Hotels have been struggling to handle the huge unstructured customer data they gather from online and offline channels. Advanced revenue and reservation analytics like pace, price-per-conversion or optimal position help hotels to accurately estimate occupancy and optimize ADR, based on season, weather and special dates. Platforms like LIVE OS from eRevMax, provides revenue and reservation insights along with actionable strategic inputs to help hotels implement total revenue management.
5.       Do open up to platform based technology


Looking at travel trends for the last 15 years, I can safely predict one winner –technology. From Expedia to TripAdvisor to Airbnb – every success story in the last one and half decades has technology at its core. There is an observation by TechTarget’s Tom Goodwin making social media rounds which say “The world’s largest taxi firm, Uber, owns no cars. The world’s most popular media company, Facebook, creates no content. The world’s most valuable retailer, Alibaba, carries no stock. And the world’s largest accommodation provider, Airbnb, owns no property. Something big is going on.”

As technology moves towards platform based model, hotel industry needs to look for a platform which can bring all their technology tools in one place. The platform based approach unifies all operation tools like PMS, OTA, Channel Management, Market Intelligence, Review Management etc and allows for the integration of external tools, channels, and vendors – providing an opportunity to leverage technology holistically. Yes, investing in technology comes with a price tag, however that doesn’t mean just not doing anything is an option.