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eRevMax Customer Satisfaction Survey: 9 out of 10 customers trust RateTiger & Connect solutions for accurate & up to date information

eRevMax, the leading distribution, channel connectivity, market intelligence and revenue management solution provider for travel industry, has announced the results for its annual customer satisfaction survey. The results show that 90% of the customers who took part in the survey think eRevMax solutions are reliable and provide accurate & up to date information.

“The survey is important to gain an objective perspective on all aspects of the business. The findings are an instrumental guide for our strategy. We continue to work on our mission of providing customers with the best technology supported by exceptional service and training to remove the complexity out of their eDistribution business. The result only deepens our commitment to helping hotels improve their channel management, competitive positioning as well as optimize revenue,” said Greg Berman, Chief Operating Officer, eRevMax.

The survey results collected from 500 responses shows that 86% of RateTiger customers are satisfied with the service delivery cycle time, while 90% of Connect users think the time taken to resolve issues meets their expectation.

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Skyware PMS Completes two-way integration to expand rate and inventory distribution

One of the fastest growing companies in North America Skyware Hospitality Solutionshas completed two-way XML connectivity with eRevMax to serve automated channel management and reservation delivery to its growing base customers across the country.
“As Skyware Hospitality Solutions grows and matures in the hospitality industry, we are always looking for organizations that provide a technical advantage to our customer base.  eRevMax’s, RateTiger is a great example of this. They provide a flexible solution with multiple channels and easy to use software.  Their pricing model fits well within our customers’ price point,” said Bob Palloni, Chief Operations Officer, Skyware Hospitality Solutions.

Skyware Hospitality Solutions, serving the hospitality industry with its 24/7 service and state-of-the-art technology, is widely recognized for providing hotels, resorts, and management companies with flexible software solutions. With this integration accommodation providers connected to Skyware PMS can distribute pricing and availability to the major third party booking sites through RateTiger and Connect solutions.



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ResorTime integrates with eRevMax Channel Ecosystem for seamless booking connectivity

ResorTime, the leading timeshare condo rental reservation site, has integrated with eRevMax the leading provider of online distribution solutions, to further expand connectivity options available to its fast growing portfolio of resort and hotel partners. Accommodation providers connected with ResorTime will now be able to make immediate ARI (Availability, Rates and Inventory) updates on the channel through eRevMax’s RateTiger solution.
Jeff Farr, Vice President, ResorTime, said “We continue to deploy new technologies that enable our guests and lodging partners to find each other, allowing us to deliver better rates and services to both segments. This integration helps our partners reduce their reaction time to constantly changing market demands.” ResorTime’s improved connectivity to eRevMax’s hotel customers is an opportunity to tap new partners thereby increasing supply and reach.

One of the leading timeshare condo in U.S, ResorTime offers its services to more than 900 resorts located in top destinations throughout the U.S., Mexico, Caribbean, and Canada, making it one of the largest condominium rental services. With this new partnership with eRevMax ResorTime will be able to manage their ARI more effectively through the eRevMax Channel Ecosystem.
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eRevMax launches RateTiger & Connect Analytics for hotels

eRevMax, the leading provider of electronic distribution, smart travel channel connectivity, market intelligence and revenue management solutions for the hospitality industry has launched RateTiger & Connect Analytics, a first of its kind of Business Intelligence solution for the hospitality industry. Hoteliers using Analytics will be able to get instant visibility into their business performance at anytime from anywhere.

On the launch of the Analytics Michael McCartan, CEO, eRevMax said “In today’s extremely competitive business environment, it has become critical for our hotel clients to filter data meaningfully to detect problems, identify opportunities, and respond to market dynamics. Our new solution combines eRevMax’s extensive expertise on online distribution, intuitive benchmarking and deep analytical capabilities.” 
Designed in collaboration with revenue managers Analytics, offers benchmarking on important parameters obtain real-time production data, analyse gaps to give hoteliers a clear picture of their business.
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Leading Indian OTA Goibibo partners with eRevMax

Goibibo, one of the top three online travel aggregators in India has partnered with eRevMax for smooth distribution connectivity to its growing client base. With this superior 2-way XML connection the accommodation providers connected to the channel using eRevMax’s online distribution platform will be able to update Availability, Rate & Inventory in real-time helping them control pricing strategies and optimise revenue.



Commenting on the partnership, Sanjay Bhasin, CEO, Goibibo.com said, “This integration is aligned with our commitment to deliver fastest and most trusted user experience. This will help our hotel partners to further reduce their time to update rates and availabilities while automating reservation delivery directly into their PMS. In addition, connecting with eRevMax Hotel Ecosystem will give us the opportunity to explore new supply partners for improving our global inventory supply.”


One of the fastest growing online booking sites in India, Goibibo is presently connected with over 9800 domestic properties and 1, 50,000 worldwide. With this integration Goibibo will be a certified eRevMax Channel Ecosystem partner, and will directly connect to the leading PMS and CRS to gain access to broader products and more inventory.


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Host Hotel Systems integrates with eRevMax for seamless online booking connectivity

Host Hotel Systems have recently completed a two-way interface between HostPMS and eRevMax, allowing HostPMS users to fully utilise the advantages of both systems at once. Through this interface the accommodation providers will be able to manage automated online inventory updates, and standardised rate changes across the multiple channels.
Marketing Manager Joao Rodrigues of Host Hotel Systems anticipates that this integration will improve overall customer satisfaction and will give them the ability to expand their distribution portfolio to reach out to vast audience. He also thanks to eRevMax for this integration which removes the need for manual input.
Commenting on the integration Chief Operating Officer of eRevMax, Greg Berman said this integration will help Host customers to get automatic updates in real time across all connected channels.

Using Connect, a SaaS based enterprise connectivity solution from eRevMax; HostPMS users will be able to increase their web presence through greater access to marketing channels.

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TBOHolidays joins eRevMax Channel Ecosystem for seamless connectivity

Dubai-based TBO Holidays has recently completed a two-way XML integration with eRevMax to boost online revenue to its fast growing portfolio of hotel partners. Accommodation providers will now be able to make real-time ARI (Availability, Rate & Inventory) updates and receive bookings generated on multiple channels through eRevMax’s online distribution platforms, RateTiger and Connect. This will significantly help TBOHolidays to expand its inventory base by becoming a meaningful demand partner for the eRevMax client base.

The Middle East, particularly Dubai, Abu Dhabi, and Oman are becoming the ‘go to’ holiday destination for westerners due to the warm weather, luxury hotels and breathtaking skyscrapers. TBO Holidays had reported an ‘unprecedented triple digital growth’ in the past three years, which sparked the need for a more efficient and effective system. Commenting on the partnership Gaurav Bhatnagar, Managing Director of TBOHolidays said this integration will give them the ability to manage growing base of customers in the Middle East with superior technology provided by eRevMax.

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Barteo – 365nights.com completes XML integration with eRevMax

365nights has recently partnered with eRevMax, utilising the RateTigerdistribution system to make real-time ARI (Availability, Rates & Inventory) updates and receive bookings generated on the channel through eRevMax solutions directly into their property management system. The French-based company are confident that the ease of use and immediate results will boost their client portfolio whilst keeping existing users happy. 365nights chose RateTiger as they were looking to focus on “reliable connectivity which will save time and energy”, according to CEO Thomas Hiley and for a system that would simultaneously manage availability, rates, and inventory.

Launched in 2013, the France based price comparison site allows potential guests to negotiate on the price of the room directly with the hotel and in real time, before making an actual booking. Greg Berman, Chief Operations Officer at eRevMax said with this partnership 365nights.com will become certified eRevMax channel ecosystem partner through which both the channel and the hotels will be benefitted.
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HMH Partners with eRevMax to Improve Online Sales for its Hotel Portfolio

Hospitality Management Holdings (HMH), a Dubai-based property management group, has announced that it plans to expand its portfolio with five new hotels opening this year alone, which has meant an urgent need for a rate and inventory management system to ensure all properties, both old and new, are digitally standardised. HMH CEO Laurent A. Voivenel was familiar with RateTiger Suite via word of mouth (WOM) marketing, and has recently completed integration with the software that allows for two-way real time ARI updates for all properties which meets the group’s growing demand for efficient and effective management systems. HMH anticipates that RateTiger Suite will boost revenue whilst being simple to execute.


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Infographic: eRevMax predicts 2014 to be the year of Meta-search

Previously, hoteliers have primarily focused upon direct marketing and OTAs, but there’s a new player in terms of hotel channel distribution and it looks like it’s here to stay. Meta search is proving hugely popular with the younger generation who, with perhaps tighter budgets than their older counterparts, are more cost conscious when it comes to travel. There has been a 13 percent increase in meta search traffic in the past year alone, with meta search websites such as Kayak processing almost 1600 million queries annually. It is widely suggested that hoteliers begin to amend their marketing strategies to include meta search in a more prominent role.


To access the full infographic, click Meta-search 2014 – It’s here to stay