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eRevMax Customer Satisfaction Survey: 9 out of 10 customers trust RateTiger & Connect solutions for accurate & up to date information

eRevMax, the leading distribution, channel connectivity, market intelligence and revenue management solution provider for travel industry, has announced the results for its annual customer satisfaction survey. The results show that 90% of the customers who took part in the survey think eRevMax solutions are reliable and provide accurate & up to date information.

“The survey is important to gain an objective perspective on all aspects of the business. The findings are an instrumental guide for our strategy. We continue to work on our mission of providing customers with the best technology supported by exceptional service and training to remove the complexity out of their eDistribution business. The result only deepens our commitment to helping hotels improve their channel management, competitive positioning as well as optimize revenue,” said Greg Berman, Chief Operating Officer, eRevMax.

The survey results collected from 500 responses shows that 86% of RateTiger customers are satisfied with the service delivery cycle time, while 90% of Connect users think the time taken to resolve issues meets their expectation.

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Oakwood selects RateTiger for channel management and competitor intelligence

Oakwood Hospitality Group, the world-class accommodation provider has selected RateTiger Channel Manager for its twelve properties to manage rates and availability across multiple sales channels from single platform.
“We are looking at implementing a channel management system that helps us achieve rate parity efficiently. RateTiger will help us save valuable time and give us a better overview of the market, enabling us to concentrate on the strategic aspects of marketing,” said Tabatha Ramsay, Vice President Sales, Marketing and Revenue.

The group has 28 properties in 15 cities across eight countries and territories, operates under three brand names Oakwood Premier, Oakwood Residence and Oakwood Apartments which offer distinct guest experiences to cater to different lifestyles. Leveraging RateTiger solutions Oakwood Asia can maximize its revenue opportunity and reduce its distribution costs by quickly and efficiently increasing its distribution reach.


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Skyware PMS Completes two-way integration to expand rate and inventory distribution

One of the fastest growing companies in North America Skyware Hospitality Solutionshas completed two-way XML connectivity with eRevMax to serve automated channel management and reservation delivery to its growing base customers across the country.
“As Skyware Hospitality Solutions grows and matures in the hospitality industry, we are always looking for organizations that provide a technical advantage to our customer base.  eRevMax’s, RateTiger is a great example of this. They provide a flexible solution with multiple channels and easy to use software.  Their pricing model fits well within our customers’ price point,” said Bob Palloni, Chief Operations Officer, Skyware Hospitality Solutions.

Skyware Hospitality Solutions, serving the hospitality industry with its 24/7 service and state-of-the-art technology, is widely recognized for providing hotels, resorts, and management companies with flexible software solutions. With this integration accommodation providers connected to Skyware PMS can distribute pricing and availability to the major third party booking sites through RateTiger and Connect solutions.



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AB Hotels selects eRevMax for rate optimization

A collection of luxury hotel brand in England, AB Hotels has partnered with eRevMax to get maximum benefit from real-time rate intelligence and competitor price analysis to maintain its market leadership position. Two properties of the group Arch London and Sopwell House St Albans have selected RateTigerShopper to get live alerts on rate changes and rate reports for upto 3 years in advance.

AB Hotels is delighted to be working with RateTiger by eRevMax as we endeavour to constantly improve the tools we use for revenue management. RateTiger offers the most detailed and comprehensive solution in the market and this allows us to have more knowledge over our competitors and ensure we are competing as best as possible,” said Rafi Bejerano, Director, AB Hotels
The partnership enables revenue management team of the hotels to compare rates and packages of its competitors, like-for-like, at both beds and room-type level while also being notified immediately of competitor rate changes through rate alerts owned luxury hotels.


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GreenPark Hotels & Resorts improves online sales with eRevMax

Leading Indian Hospitality chain GreenPark Hotels and Resorts has selected eRevMax to boost its online bookings and expand online presence. Five properties of the group are using RateTiger Chanel Management Solution to manage their rate and room inventory updates in real-time accurately across all connected sales channels.


“RateTiger provides us with all the major channels to efficiently distribute rates and inventory. We have enjoyed excellent online sales growth over the past several years with RateTiger as our channel manager. Instant updates to all our channels, the ability to modify last minute rates and maintain tighter control of our inventory has contributed to higher occupancy and revenue,” said Antariksh Mathur, Group Revenue Manager, GreenPark Hotels and Resorts.
Recipients of several national and international awards, GreenPark Hotels & Resorts are also using RateTiger Shopper to monitor rate parity across all its channels. Further, to optimize its room rates and improve price forecasting, the team is also tracking competitor rates and sales position through the rate reports and live alerts that Shopper provides.

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Kotimaailma Apartments selects eRevMax for online expansion and revenue growth

One of the leading apartment-hotel chains in Finland, Kotimaailma Apartments has selected eRevMax to expand its business exposure and optimize online revenue. All five apartments of the group are using RateTiger Channel Manager for rate and inventory management.

“A channel manager program is a “must” in our business nowadays since we are expanding to new cities in Finland and consumers and tourists are a growing part of our business. To have a tool like RateTiger for managing multiple channels is just great. And good support and training from RateTiger is highly appreciated,” said Hans Ekholm, Owner, Kotimaailma Apartments.

One of the finest service apartments in Finland, Kotimaailma can maximize its revenue opportunity and reduce its distribution costs by quickly and efficiently increasing its distribution reach. RateTiger Channel Manager will help Kotimaailma to increase online sales by ensuring real-time room availability across all distribution channels through the automatic adjustment of availability from a pooled inventory.

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Hecansa signs an agreement with eRevMax to bring new technologies to the management of tourism enterprises Canary

An initiative of the Government of the Canary Islands, HECANSA, has signed a partnership agreement with eRevMax, with the goal to bring new online distribution technologies to the Canaries. The Deputy Minister of Tourism, Ricardo Fernandez de la Puente Armas, and Director of Sales for Spain and Portugal at eRevMax, Cristina Hernandez, were responsible for signing the agreement at the Hotel Escuela Santa Brigida, in Gran Canaria.

         

“Being aware of this new source of employment, Revenue Management, acknowledged  by the National Public Employment Service, HECANSA signs the present agreement for the utilization of the product RateTiger Suite with the purpose of giving an answer to the new necessities and improvement of the competitiveness of the Canary Islands’ tourist sector.” commented Ricardo Fernández de la Puente Armas, Deputy Minister of Tourism for Canary Islands.
The premiere hotel school of the Canary Island will be using RateTiger Suite for their two schools to power their students’ education in the Distribution and Revenue Management fields.

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Sweden Hotel recommends RateTiger solutions for its affiliated hotels

Sweden Hotels, the personal hotel chain of Sweden has endorsed RateTiger as its preferred Channel Manager for all its affiliated properties across the country. Founded in 1977, the group has over 60 properties with three-and four-star hotels spread across Sweden all starred under European Hotel Stars Union.

“RateTiger Channel Manager and Rate Shopper products are amongst the best available in the market for hoteliers who want to retain control of their rates and availability being marketed and sold through various booking channels.  The purpose of this strategic partnership is to make it easier for our member hotels to select the most suitable technology solution to find their best match in channel management solutions,” said Eva Palmgren, CEO, Sweden Hotels.

The leader in  online distribution, channel connectivity, market intelligence and revenue management solutions, eRevMax’s flexible, multi-platform solution to manage online sales and exposure, has been used by over 20,000 hotels across the world. This endorsement from Sweden Hotels will allow all member hotels of the chain to streamline their online distribution through rate shopping, channel management, reservation delivery and guest review management and expand their distribution network.

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ResorTime integrates with eRevMax Channel Ecosystem for seamless booking connectivity

ResorTime, the leading timeshare condo rental reservation site, has integrated with eRevMax the leading provider of online distribution solutions, to further expand connectivity options available to its fast growing portfolio of resort and hotel partners. Accommodation providers connected with ResorTime will now be able to make immediate ARI (Availability, Rates and Inventory) updates on the channel through eRevMax’s RateTiger solution.
Jeff Farr, Vice President, ResorTime, said “We continue to deploy new technologies that enable our guests and lodging partners to find each other, allowing us to deliver better rates and services to both segments. This integration helps our partners reduce their reaction time to constantly changing market demands.” ResorTime’s improved connectivity to eRevMax’s hotel customers is an opportunity to tap new partners thereby increasing supply and reach.

One of the leading timeshare condo in U.S, ResorTime offers its services to more than 900 resorts located in top destinations throughout the U.S., Mexico, Caribbean, and Canada, making it one of the largest condominium rental services. With this new partnership with eRevMax ResorTime will be able to manage their ARI more effectively through the eRevMax Channel Ecosystem.
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eRevMax launches RateTiger & Connect Analytics for hotels

eRevMax, the leading provider of electronic distribution, smart travel channel connectivity, market intelligence and revenue management solutions for the hospitality industry has launched RateTiger & Connect Analytics, a first of its kind of Business Intelligence solution for the hospitality industry. Hoteliers using Analytics will be able to get instant visibility into their business performance at anytime from anywhere.

On the launch of the Analytics Michael McCartan, CEO, eRevMax said “In today’s extremely competitive business environment, it has become critical for our hotel clients to filter data meaningfully to detect problems, identify opportunities, and respond to market dynamics. Our new solution combines eRevMax’s extensive expertise on online distribution, intuitive benchmarking and deep analytical capabilities.” 
Designed in collaboration with revenue managers Analytics, offers benchmarking on important parameters obtain real-time production data, analyse gaps to give hoteliers a clear picture of their business.