Here’s a quick guide for the hotel owners looking forward for better ROI to run through this better and get to know the top 12 tips for operational efficiency by 60%.
It can be quite an ordeal to run hotels, especially small hotel businesses which have small number of staffs but many functions to manage. You have to improve the operational productivity of your hotel if you are serious about boosting your revenues. Here are 12 tips that can let you boost the productivity of your hotel operations by as much as 60%.
Improve your technologies
Adopt latest hotel management software systems, such as PMS (Property Management System) and channel manager, which can help streamline the check-out and check-in process for you. These can save time by automating various daily operations.
Track your customer service performance
Try to evaluate how fast you can address the issues and requests of your guests. With a good customer service, you can resolve issues efficiently and quickly.
Associate the actions of your hotel staffs to its overall performance
You have to show to your staffs that all that they do each day has a big impact on the efficiency, productivity and revenues of the hotel. When the workers feel important, they can improve their service.
Encourage communication
Establish an email message group, set an open-door policy and hold regular meetings to promote staff-staff and staff-management communication, and boost communication.
Use AP (Accounts Payable) automation
It takes a lot of time to process invoices, and you can save this by automating your AP (accounts payable) processes. It can offer the best ROI for hotels of any size.
Offer incentives
Incentives can be natural motivators for your hotel staffs, and inspire them to work better and perform every task better.
Move to a cloud-based system
Shift to SaaS based system which allows you to manage your solutions from anytime, anywhere. The increase in mobility will help you manage operations efficiently, serve guests better and boost your overall productivity. Back-office operations can be handled more efficiently.
Go paperless
You can obviously improve productivity by reducing the number of hours you go through your papers. Go paperless, and digitize every document in a computer and storing them on the Cloud.
Reduce the work load
Find out which tasks take the longest to be completed, and outsource the same. If possible, you might even consider eliminating them completely.
Use a Hotel Management System
It can let you enter invoices, track customer data, handle bookings and more with ease.
Get insightful reports
Create a hierarchical structure, where every team leader can report to you.
Automate operations
Whether it comes to managing bookings and housekeeping or handling guest reviews, automation can make things much easier.
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